Política de reembolso

1. Return Window

You have [15] days from the date your item was delivered to request a return. If [15] days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags, labels, and protective seals intact.
You must provide the receipt, order number, or proof of purchase.

Note: Items showing signs of use, wear, or damage caused by the customer are not eligible for a return.

3. Non-Returnable & Final Sale Items

Certain types of items cannot be returned. Please review the list below before initiating a return:

[Final sale items or items purchased during a clearance event]
[Perishable goods like food, snacks, or flowers]
[Personal care products such as cosmetics, soaps, skincare, or intimate garments]

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the product is defective, damaged, or if you receive the wrong item, contact us at cosmeticos.usa@hotmail.com within [48 hours] of delivery.

Please include your order number and clear photographs of the issue. We will evaluate the problem and make it right by sending a replacement or issuing a refund at no extra cost to you.

5. How to Start a Return

We offer an easy return process. You can initiate your return using one of the following methods:

Self-Serve Returns (Recommended): Log into your customer account on our store website, go to your orders, select the items you wish to return, and click "Request Return."

If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to drop off your package.

6. Return Shipping Costs

Flat Rate/Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

7. Refunds & Processing Time

Once we receive and inspect your returned item, we will send you an email notifying you that we have received it. We will also inform you whether your refund has been approved or rejected based on the condition of the item.

If approved, your refund will be processed automatically:

Refund Method: The credit will be applied directly to your original method of payment.
Timeframe: Refunds are typically issued on our end within [3 to 5] business days. Please note that it can take an additional [5 to 10] business days for your bank or credit card company to process and post the refund to your account.